Frequently Asked Questions
How long does delivery take?
Your order is prepared and handed to the carrier within 1–4 business days after payment. In Türkiye, delivery takes about 3 business days after dispatch with Aras Kargo. We share your tracking number as soon as your order ships. No dispatch on official holidays.
How much is shipping in Türkiye?
Shipping within Türkiye is 110 TL and is shown at checkout.
Where can I buy your pieces?
Our pieces are sold only on our website, yassminacollection.com. We ship across Türkiye and worldwide.
Which size should I choose?
Each product page has a "Size guide" with the measurements for that piece. Not sure? Message us on WhatsApp (+90 541 554 59 94) with your height and weight and we will help you choose.
Do you offer custom tailoring or alterations?
No, we do not offer custom tailoring or alterations. Check the "Size guide" on each product page, or message us on WhatsApp and we will help you choose your size.
How do returns and exchanges work?
You can return or exchange the size of your item within 14 days of delivery, no reason needed. Message us on WhatsApp (+90 541 554 59 94) with your order number and we send you a personal Aras Kargo return code; shipping with this code is free. The item must be unused, unwashed and with tags attached. Orders outside Türkiye: return shipping is paid by the customer; message us first and we will send you our return address in Türkiye.
Is a size exchange free?
One size exchange per order is free; we also cover the shipping of the new size. If your size is out of stock, we refund your payment.
Are there items that cannot be returned?
For hygiene reasons, items such as bonnets, gloves and sleeve cuffs cannot be returned once the packaging is opened.
When will I get my refund?
Within 14 days of your return request, including the shipping fee you paid, to the same card.
My item arrived damaged or faulty. What should I do?
Send us a photo on WhatsApp (+90 541 554 59 94) within 48 hours of delivery. We cover all shipping costs and send you the correct item right away.
Do you offer cash on delivery?
No. Orders are paid online at checkout.
Do you ship internationally?
Yes. Europe 4–6, Arab countries 4–7, other countries 7–10 business days (plus preparation time). Customs duties and fees are paid by the recipient.
How do I care for my pieces?
Care instructions are on each label and product page. For general tips, see our Care Guide.
How can I contact you?
WhatsApp: +90 541 554 59 94
Email: info@yassminacollection.com
Get in touch
Have questions about your order, or a general enquiry?
