Refund policy

You can return or exchange the size of any item you bought from Yassmina Collection within 14 days of delivery, without giving any reason.

Returns and size exchanges within 14 days are free. We cover the shipping when you send the item with the return code we give you. For size exchanges, we also cover shipping of the new size. If you choose to send the item with another carrier, the shipping cost is yours.

How do I return or exchange?

  1. Message us on WhatsApp (+90 541 554 59 94) with your order number and tell us whether you want a size exchange or a refund.
  2. We create a personal return code with the carrier that has the branch closest to you and send it to you; you drop the item off at that carrier's branch with this code, free of charge. No need to print anything, just show the code on your phone at the branch. If there is no branch near you, we arrange collection from you at no cost.
  3. After you notify us, you have 10 days to hand the item to the carrier.

Return conditions

  • The item must be unused, unwashed, with tags attached and in a resellable condition.
  • Hygiene items such as bonnets, gloves and sleeve cuffs cannot be returned once the packaging has been opened.

Refunds

Within 14 days of receiving your return request, the full amount, including the item price and the shipping fee you paid on your order, is refunded to the card you paid with.

Size exchanges

One free size exchange is offered per order, subject to the requested size being in stock; if it is out of stock, we issue a refund.

Faulty or damaged items

If you received a faulty or damaged item, please message us on WhatsApp with a photo within 48 hours of delivery. All shipping costs are covered by us and we send you the correct item right away.

Contact: WhatsApp +90 541 554 59 94 · Phone +90 538 240 02 20 · Email info@yassminacollection.com